Front-office Books

It was the wrong book. Amazon did not provide an "edition" date so in return i got the wrong book.

The used book was in very good condition. There was some delay in receiving the book but once I communicated with the vendor I received a response right away. I was able to track the package and close the deal. Thanks

They don't always teach you everything you need to know in hotel/motel management courses. This book includes all those unexpected situations that you might be faced with in the industry. It is informative and written in a way that is easy to read. A true friend in time of need.

One of the worst books I have ever read period! It's full of useless information, and it's not tailored to every property as it should.

Additionally, The book is filled with obsolete sample forms that no one uses (at least myself and those I know within the industry), making the VERY HIGH price inappropriate

In short, this book "could" be used as a theoritical introduction to the Front Office Management at some junior college's hospitality course, but not as a practical guide for hospitality professionals.

Like the title says it is basic. But someone should warn potential buyers that the book has not been updated since 1994.

I have been a front office manager for 2 years now and I thought that this book may help my front office clerks to learn some standard procedures. Instead I find that the book lists many outdated and unused procedures for "Reservation procedures", "Rooming procedures" and "Guest Accounting".

The last two chapters on communications and TA are helpful, but the information gained does not warrent the price listing.

I used Frontpage 2003 from the beginning for my site. I purchased many books but was dissapointed with most of them. The Lynda series has some great training videos. It's nice to watch a video and see how a web page is put together, much easier than reading. I learned a lot with this video. Just copy the cds to your computer, read the readme file to get started. I would have the video running while working on my site, then pause the video and try what I just learned, very nice. This video just covers the basics so it's good if you are just starting. If you want advanced training you won't get much from this video, however, there's lot here to learn. While Frontpage 2003 is no longer available (it has been replaced with Expression Web) it's an easy to learn easy to use web design tool and a great place to start. If you are just starting out I highly recommend Frontpage and this video can make the learning more fun.

This CD is the most inferior training product I have ever used. First, you would think that for the $49.95 price there would be a book - but no - just two CDs with no instructions on how to access them.

I believe that Microsoft is no longer updating this product. So why offer an inferior CD to learn it. I hope our school district abandons this web authoring application for something more user friendly like Dreamweaver.

Pretty much worthless. It is so rudementary that you would learn more actually working in a front desk of a motel for two weeks.