Enterprise Books

I bought this book shortly after it came out and felt an immediate connection to the author. Cindy writes from the heart. She gives a small section of information about what brought her from failed business to failed business (and yes, failed marriage too) to finally realize, by trial and error what she was missing from the formula.

She provides solid overviews of how to plan out the start up of a new business and shares the reasons that many businesses she tried failed and gives suggestions on what to do to avoid buying before thinking things through.

An entire section of her book gives step by step tutorials with many photos that clearly and simply make the production of personalized items like t-shirts, mousepads, puzzles, and all sorts of heat transfer personalized or custom made products. She even had a section on refillling cartridges even though she said it's really tough and didn't really recommend refilling.

I found every thing she wrote to be truthful and apparently from the heart of someone who's been down the road that many of us are now going down.

She stresses planning and asking questions and also gives her email address and invites all who have the book to write her for additional support when there are questions that come up later. I've written with her about what printer models are the ones to buy since they keep changing and she has been very helpful and nice in her emails.

I read what the person said in a review just now about how there was no information that would help them start and run a business. I don't know if that person read the right book or what. I found this book very helpful, motivational, and extremely informative.

If you're looking for a book about how to start a business and run it on a day to day basis with things like accounting or taxes, this isn't it. What this is, is a book that will teach you how to make personalized items and troubleshoot when things go wrong. It has a glossary that gives most of the terminology used with transfers and puts everything in plain, easy to understand English. I've read it several times because it always seems to bring me new information each time.

I recommend this book to anyone who asks me how I got into doing this business.

She is very good about specifics and how to's. The best part is sending the forums address for issues. Wonderful resource in an everchanging market area.

I got this book so I could learn about T-shirt printing and sublimation.

Lots of great info on regular transfer printing on fabric, but not as much info on sublimation as I was hoping for.

A lot of good advice on running a T-shirt business and tips for attracting customers and keeping them by producing a quality product.

Haven't finished yet, but this is an inspiring book with great info.

After years of experimenting for great results I finally figured out most of the things in this book. However, I STILL learned a few tricks from Cindy. If this book had been available I could have saved hundreds of dollars in failed experiments. Well worth the small investment cost for this book for those serious in perusing this craft/art.

If you want to regain the sanity you've lost by repeating the same hiring mistakes over & over again, read this book! Brad Sugars points out that if you want a different result, you have to do something differently. Learn about various personality types and where they fit best in your organization. (Maybe you have some good people in the wrong places!) Walk through the 6 Keys to a Winning Team and lay the groundwork BEFORE you hire the next employee and set them up to fail! Speaking of hiring, be sure to check out the Action 4-hour hiring format. Use the input and leverage of your existing Team Members to help select the right candidates and get them started off on the right foot.

Great book for those building a team or making your current team stronger. I highly recommend it.

This is an excellent work by Brad Sugars. Brad does a great job of making a difficult subject easy to understand. Since team building is a critical for all small and medium sized businesses, this is a must read for business owners. It is full of practical advise about "how to" build your team.
Great value for the price!!!

will learn something. This is the best in the series, but there is knownledge in all of them.

Brad Sugars does an excellent job of showing the independent how to find a successful team. In todays business world, team is one of the biggest challenges facing company expansion. Brad introduces great methods designed to help COE's and business owners refine their selection methods. His direct method of presentation is refreshing and informative. I recommend this read to anyone trying to find the right mix in their business, especially in todays world shorthanded staffing and endless dollars spent on hiring the wrong person.

Jim

This a practical introduction that explains the value of an integrated approach to Continous Improvement. Forrest explains the basics of CI in story book fashion through the eyes of golf buddies who discuss their Organizational problems and how IEE can help them. This is a wonderful book that is an easy read and is a great place to start if you are considering a CI journey.

Regards

Trevor Coughlan www.lean-sigmaconsulting.com

"The Basics" is a novel about a group of golf buddies who are going through problems within the companies that they are managing and how they shared experiences on how using Six Sigma Lean has helped them get out of trouble. While not going into too much statistical details, the book also gives clear definitions of the tools used at each phase of a Six Sigma lean project. The allegorical explanation of DOE for instance makes it very simple for anyone to not understand its meaning but also to be able to think about situations where it can be employed.
The approach used by Breyfogle in that book reminds me of Goldratt's way of teaching a complex subjects through a story. It is very practical and easy to understand.

Due to the fact that I don't know how to play golf (nor its rules) it was difficult to follow that book. Fortunately much of it, is Golf free. I give 3/5 on this part.

If you read The IEE An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning, and Business Improvement (the black book) you could avoid this one since it repeats the same concepts in a different way.

There are however few application examples which give you an overview of what IEE & six sigma is all about. I give 5/5 on this part.

Forrest provides a good introduction to Integrated Enterprise Excellence in a format similar to Goldratt's classic "The Goal". Easy read that provides a good overview of the power of the concepts. You may even end up improving your golf game!

This update of Breyfogle's time-tested tale of the 'Golfing Buddies' is a great introduction to the principles of Six Sigma. Read the Appendix! It provides answers to the most basic questions about Six Sigma, including a great 'How To' section for deployment in your organization.

The Bond Lover's Bible is how I would describe this book. It is highly detailed (with references to Bond books and films)and exceedingly well-structured, whilst looking up references around the capital is simplicity itself. The book should be far more widely known than it is - not only because it is so very good, but because its companion volume, the almost completed "James Bond's Britain", is apparently unlikely to make it into print on the strength of sales so far for "James Bond's London". Highly recommended!

As a James Bond fan, having just gotten home from a trip to London, I have to say, having this book with me was truly indispensable. I found myself looking up the places where the Bond films were shot, and the book give you the details on how to get there, including subway stops. As one person said, a map would have been real helpful, but the information is pretty extensive without it. I highly recommend it.

An excellent compendium of places and locations that have played a part in both Bond Books and Bond Films. The detail and descriptions are impecable and Gary's research has definately paid-off.

Particular note goes out to the two introductory writers, Peter Hunt and Christopher Lee, who both offer excellent background and depth.

One downside is that a map would have been quite effective to achieve the sense of geography and distance to these locations. As only a one-time visitor (so far!) to London, I don't quite know the relationships to the districts and locales, etc. In this case a map would have been quite helpful.

James Bond and London, the capital of Britain, go hand in hand. A James Bond adventure, whether it is cinematic or literary, would hardly be complete without some form of patriotism towards Mother England and off hand I can only think of a few adventures (mainly short stories) where no scenes talk place in Britain. This simple fact, coupled with the fact that every man wishes to be like James Bond, gives good reason for a book such as James Bond's London to be written.
Gary Giblin took up the challenge of writing such a book in January 1998. I shall not go into full details here as they're covered in Jordan Charter's interview located here. However, what started as a book entitled James Bond's Britain eventually had to be subdivided into two books. As a result of a lot or hard work James Bond's London was published in December 2001.

To begin with, James Bond's London isn't your average book, nor is it what I originally envisaged it would be; but that's not a bad thing, quite the opposite actually. What Giblin has presented is a travel guide to the world of James Bond in London. Quite simply, the book is the most useful source for anyone who wants to travel in the footsteps of James Bond, something, which could easily seem a mammoth undertaking.

Giblin has been very particular in the material that he has covered. By his own admission in an interview with CommanderBond.Net he has omitted literary material not written by Ian Fleming; of course indicating he is a purist to the work. Giblin has also omitted non-EON Productions cinematic material; again a sign of purity as there is only one true James Bond film series.

That said, the amount of material Giblin has included is still amazing. There a literally hundreds of locations that can be found in the novels and in the films. What is most amazing about the film locations is how many of them were used for non-British locations in the films. For instance the car park from Tomorrow Never Dies is actually in London and not Hamburg. Also, aside from locations that we read of and watch are locations where significant events of the Bond world took place. For instance, the birthplace of Ian Fleming or the former offices of EON Productions. If it's Bond related and it's in London you'll find it in "James Bond's London".

Thankfully, for those of us not well versed in travelling around London Giblin has an explanation of how to get to each location. Not only does he include the standard address, suburb and postcode but also details for getting there via the London Underground. As a part of this he's mentioned the platforms and the stations one should use and once leaving the station which streets one should follow.

The locations in the book are also well categorised. Rather than organising the locations by film, novel or perhaps relation Giblin has taken the initiative of organising them by location. So one could simply spend a day in a certain part of London and visit several Bond related locations. The guide makes it that simple.

As for the detail on each location Giblin has included quite a lot. To describe each location Giblin has used icons to begin with; for instance a clapperboard icon represents a film related location. As a part of the textual description for each location Giblin has not only included Bond related information but information on the locations non-Bond history. Readers will not only learn a great deal about Bond but a great deal about London too.

In passing good comments about the work that Giblin has done one must also highlight downfalls to "James Bond's London" - something that is not an easy task let me assure you. While I can find no fault in the material that Giblin has presented I must say that I was disappointed to find that the book was not offered in a hardback edition. However, in saying that one can definitely appreciate the fact that Giblin and the Daleon, whom published the book, made all attempts to keep the prices low. My only other complain is about one of the icons in the book; the skull and cross bone. The icon is disproportionate and according to Giblin this is a problem that occurred at the printers.

All in all James Bond's London is a must have for any Bond fan of any calibre. Gary Giblin has researched extensively into all aspects of the locations and the films and help from Bond legends such as Peter Lamont have made this a completely unique and factual reference guide.

This book gets high marks as it is invaluable for discovering exact London references to buildings (hotels, restaurants, etc) associated with James Bond (the films and Ian Fleming). The reviews that others have written about this book are right on the mark. Congratulations Gary.

Also of interest is Gary's Alfred Hitchcock's London. Check it out.

The book gets high marks for creativity, but I'm left wondering if the analogies between business and ecology bear up under scrutiny. They sound great, but are they informative or simply comforting?

The authors use many familiar terms ecology, niche, evolution, ecosystem, etc. To this they add a variety of terms less common to the ecological literature platform, landlord, dominator, etc. Additionally, they omit several commonly used terms species, predator, prey, energy balance, carbon cycles, etc. Other terms have been modified to sound more genteel: 'competition between species' has become 'competition between ecologies', 'food chain' has become 'supply chain'.

If one surveys ecological literature for the first time, they might be surprised by the difficulty of the subject. Descriptive studies can be overwhelmingly detailed without establishing any comprehensive principles. Computer models of ecological systems are generally too mathematical and abstract for the non-professional. When principles are elaborated, they can become controversial (is there any 'intelligence' in the 'ecosystem'? Do plants 'collaborate'? etc.)

Drawing analogies between 'business communities' and 'a rain forest' may turn out to explain economic change and technological innovation, but the book itself fails to engage the reader at its most important level understanding ecology itself. It seems to assume 'ecology' is simple and we can easily draw upon well known ecological principles. If you are looking for some inspiration to learn more about ecology, there couldn't be a better book. If you want definitive answers, you may be disappointed.

The Keystone Advantage is a good book. It uses a biological metaphor to discuss and explain the success of various companies within a larger business 'ecosystem'.

But if you want to understand the fundamentals of WHY this metaphor works, and HOW to choose which strategy will be best for your particular business, you need to read "The Escher Cycle".

Marco Iansiti and Roy Levien describe examples of how companies have used different strategies to achieve success in the modern business ecosystem. "The Escher Cycle" explains from first principles (not just a metaphor) HOW that ecosystem came into being.

Iansiti and Levien focus on the impact that Information Technology (IT) can have on business performance. But IT is just one of the ways in which performance can be improved.

"The Escher Cycle" identifies the key activities that deliver strategic success. It shows layer upon layer how to improve skill at carrying out those activities (one means of which is through IT). And it shows how different businesses interact together to form the ecosystem that Iansiti and Levien describe.

Finally, "The Escher Cycle" shows how a business can imitate the natural flows of information and capability that circulate within the business ecosystem. It shows how a business can accelerate its own 'Evolution' within that system, and so create the ultimate competitive advantage.

Business networks represent the future for many organizations as capabilities and competition move beyond the individual firm. While many have heralded the rise of these networks, few have applied any discipline for figuring out how these new organizations work and are structured.

Iansiti and Levien's categorization of keystone, landloard,dominators, niche players etc is helpful in understanding the different ways and types of networks that exist. They are also careful not to push the ecology applied to business angle too much -- a welcome thing in this day of quick fixes and simple models that are supposed to be universally applied.

The focus on the foundations of competition are helpful and point up the value or architecture, platforms, and innovation. My one concern is that much of the book reads like a prescription for technologically advanced industries -- even though the authors use some low tech examples. This makes it seem more descriptive than advancing a theory from which I can understand what is going on and taking action.

This book forms the first real examination of business networks without the hype of the internet or the determination that everything will be connected to everything else. A solid foundation seeing business networks for what they are, and their dynamics.

The authors highlight the importance of these networks in the strategy creation process. Their discussion provides organizations with a roadmap that points out the importance and pitfalls of networks the tactics they will need to successfully navigate their futures.

Harvard Business School Professor Marco Iansiti and business leader Roy Levien employ the analogy of biological systems to describe the inner workings of business networks. Using 10 years of research and practical experience in a range of industries they identify three roles firms play within business systems:

1. Keystones. These companies improve system health and increase their own operational performance.
2. Landlords and Dominators. Firms with these operating strategies occupy a network hub.
3. Niche Players. Organizations that do not occupy a network hub.

Business networks and biological networks, the authors explain, are governed by a common fate. They base predictions on features that enable stability, longevity and productivity. The authors offer three predictions:

1. Expect more robustness in the face of external shocks. Although damage is accompanied by widespread collapse, most problems will be absorbed.
2. Expect networks to develop a capacity for creativity.
3. Expect a heterogeneous structure, with each individual organization playing a unique, dramatic role.

The authors view this evolving network as a renewal source, not an external threat.

As no man is an island, businesses do not operate in a vacuum. There are suppliers, customers, employees and of course the government. More and more, these outside influences are banning together in a perhaps unofficial but no less real ecosystem.

In the computer industry, which everyone reading this must have some at least sideline awareness, there are two principle 'keystone' players: Microsoft and Intel. Around these companies there are literally thousands of other companies somehow creating a business around their core technologies. This works pretty well, so long as you are very careful. If you sleep next to an elephant, you'd best sleep with one eye open, just in case he decides to roll over. Just ask Netscape.

These authors have attempted to provide a framework for analyzing such business ecosystems, drawing on examples from biology where such systems have been studied for many years.

Most of the examples used in the book are from the American market. Next, I'd like to see the authors do a book comparing the American and the Japanese systems. It appears that the Japanese started this philosophy but that we have taken it into new and different directions, certainly less formal (the Japanese methods would be illegal here) but seemingly headed in much the same direction.

I think for anyone on the fence, this book will demonstrate the advantages of marketing, even before one's product or service is out. The authors explain the different sectors of the market that need to be addressed at different times. Check it out!

As the advertising industry becomes more and more competitive, startups become increasingly desirable new business prospects. Yet, once the business is won agencies spend most of their time bemoaning their new client's lack of marketing savvy. The result? A doomed professional relationship. LIES STARTUPS TELL THEMSELVES is an indispensable new business tool for agencies. If it isn't on your agency's bookshelf, put it there. The next time you have a new business pitch, you'll know the lies (and fears) your prospect is going through. And you can start a relationship based on realistic expectations. The result? A long, beautiful and profitable relationship.

LIES STARTUPS TELL THEMSELVES ... is packed with essential strategy and tactics for ALL pharma, medical and related management; not just startups.
I know Sandy Holtzman as head of the NYC LES chapter so read as a courtesy to her, initially; but found I learned a great deal from this relatively short book and marketing is my major and one of my strongest experience areas. Don't try to market a product without reading.

I received this book from a friend, and it was one of the best gifts I received this year. In marketing as in life, one of the most damaging problems is ironically one that can be solved so simply - self-delusion. Like a dope-slap to the head, this book woke me up to some problems on my company Web site.

Besides the advice, a key feature of the book is the collection of examples of start-ups who have both succeeded and failed because of their marketing. Now I'm better equipped to avoid being one of the latter.

WARNING: If you're even thinking about starting a high-tech, nano-tech or any business, read this book first. Reading LIES has taught me how to avoid burning valuable time - and even more valuable investor funds - thinking I knew how to generate revenue or market share without a competitive strategy. Like the proverbial tree that falls in the forest with noone there, without a marketing plan to signal the world that you are there, most business launches are likely to fall flat. Lucky for us that these two savvy marketing pros offer valuable advice on how to build a smarter foundation that will support a successful business launch. And, for those of us a bit too near-sighted or distracted to grasp the basics, Holtzman and Kondek have included easy-to-understand graphics that teach the basics at a glance. This is a must-have primer for anyone serious about building a durable brand in a competitive world. The book made me feel a lot better armed for the battles ahead. Even though the title is "Lies" - I feel as though the book is the truth that has set me free....entrepreneurially speaking.

No matter what your personal goals are for building relationships, this book will give you tips for making the most of them.

I bought this book for my husband before we have our first baby. I was more excited than he was to have the lyrics to old songs and cool craft and cooking ideas. He has yet to look through it. Maybe he will use it more once the baby is actually here. Keep you posted.

I gave my Son this book as a "sort of" Shower gift. We were going to my Daughter in law's shower and I wanted to give my Son a gift as well.
What better gift that a wonderful Little Big Book for Dads ?
He really liked it and that made me happy.

This book is a good one if you are going to have only a few to read to your little one. It has a wide variety of stories and rhymes for Dads to read to their little people. Moms will enjoy reading from it, too.

Yes...that is what really matters and when I brought it home she fell in love with the pictures and stuff. It is a 'best of' book for expecting fathers. The jokes are actually funny, the stories are great and very well written. I recommend it highly for first-time expecting Daddies like myself and all other Daddies too.

I found this book to be one of the most enlightening and informative books available today. So many of the questions I had regarding just what Toni does working with her eight spirit guides,what happens to us when we transition,what these life-times are all about,and much more where answered for me. Since reading this book I feel much closer to God knowing the "Truth" as Toni has given it to us. Piercing the Veil, as well as the entire series, is truly a 'must read' and needs to be in your home library as a daily reference for your peace of mind.

Toni Lynn Wood truly out does herself with this incredible collaboration with her Spirit Family. Toni Lynn's writing style is so easy to understand and absorb. Although in the previous Living in Both Worlds books, Toni's spirit family is introduced to the readers - Piercing the Veil provides a more personal introduction and welcoming to Toni's family. I found Piercing the Veil to be an incredible educating experience about spirit guides, mediums and piercing the veil between the earth plane and our loved ones in the spirit world. I take comfort in knowing that my loved ones are so near me and that when we die there is still so much more to come.

Living in both worlds, Piercing the veil kept me captivated. I have read fewbooks that gave me the feeling this one did. It resonates an energy that sends healing and transformation as you read. It has definately changed my life. I cant wait to read the other two books about this spiritual healer, Toni Lynn Wood. By the way, the message from God, all I can say is "wow". This book is a must read for anyone who is searching for a better understanding of life.

Afer reading the books, A Healer and Her Journey with Spirit and Piercing the Veil,these books are a fascinating account of her life with the spirit world. This is more than a remarkable story, it's insight into how we can better understand ourselves and the spirit world.It's a book you share with someone who may need comfort in a time of need.

Afer reading the books, A Healer and Her Journey with Spirit and Piercing the Veil,these books are a fascinating account of her life with the spirit world. This is more than a remarkable story, it's insight into how we can better understand ourselves and the spirit world.It's a book that could bring comfort someone in need.

Samantha Dash is a well educated physical therapist who has had her share of bumps and bruises. When she is in the ER when a fallen fireman comes in, she can't resist just taking one little peek at him. Then it seems as if Joel Hightower is everywhere she turns. Samantha can't get him out of her head. She even goes as far as fantasizing about what he is like, despite his dangerous job. Then she gets a chance to find out. Joel becomes one of her patients, and the fantasy is replaced with reality. Joel Hightower is angry. He wakes up in the hospital after being injured doing what he was put on this earth to do-fight fires. Joel is determine to do whatever it takes to get back to the job he loves, even if that means dealing with the most opinionated physical therapist in the world. Sometime during their heated sessions, Joel realizes he has to have Samantha in his life. Not only is he trying to deal with the possibility of not being able to continue the Hightower legacy, but he also has to figure out a way to make Samantha his.

Make It Hot is another Hightower keeper. Gwyneth Bolton has a style that causes you to become engrossed in her stories. Her style of writing just flows and her books are such easy reads. This is the second book in the Hightower series and she still finds ways to keep you wanting more of those Hightower men.

Reviewed by Tenecia for Urban Reviews

This is the second installment of Gwyneth Bolton's Hightower Honors series. Let me just say that I was not disappointed. Ms. Bolton has again crafted a wonderful story. Samantha and Joel are immediately attracted to each other when she becomes his physical therapist after a serious work related back injury. However, obstacles such as Joel's fear of not being able to return to a career he loves and feelings of being inadequate as a "whole" man, along with Samantha's refusal to date, let alone fall in love with a man in a dangerous career are major road blocks to the couple's happiness. Not to mention Aunt Sophie's meddling...again.

I also enjoyed the other characters from the first series Protect and Serve making appearances in this story. If you are in the mood for a HOT romance, then you'll enjoy Make It Hot!

This book is Hot! I love the "Hightower" series. I enjoyed Joel and his ability to go after what he wanted....Samantha. Even though he faced the possibility of not going back to being a firefighter, he did not let his pride stop him from falling in love. The author did a good job of finding the "spitfire" that could stand up to a man like Joel and the hateful Aunt Sophie. The chemisty was amazing and the love scenes sizzled.

It was also good to catch up with Penny and Jason from the first series. I am looking forward to the next Hightower man falling in love.

The Hightower men return in the second installment of this series. Joel Hightower is seriously injured in a warehouse fire leaving the family distraught. Samantha Dash, single physical therapist, is on duty upon his arrival. His eyes captivated her even though he couldn't see her because of the trauma and pain. It was divine intervention that 6 months later Joel would be referred to Samantha's clinic. Their first encounter was hectic at best. Over the next few months their competitive spirits got the best of them and arguing became the norm. Will either of them be able to let down their guard enough to see love in their future?

Bolton combines the sexy allure of the Hightower family with the determination of Samantha Dash. Samantha turns her sad past into a promising future as she learns to forgive and finally embrace the idea of new relationships. Joel learns how to enjoy life while opening his heart to others. The supporting cast of characters adds humor and drama to the storyline. MAKE IT HOT is a fast paced, easy to read romance that will make you talk out loud to the characters (Aunt Sophie especially) and remind you why family gatherings are so enjoyable. Hopefully, Bolton will keep supplying us with loving stories of the Hightower's for years to come.

Deltareviewer
Reviewing for Real Page Turners

Amazon Rating: 4.5/5

In the second installment of Gwyneth Bolton's Hightower Honors Series, readers are introduced to Joel Hightower, in Make It Hot. Like the other male members of his family, Joel has made a career as a fire fighter. Not only is he an outstanding fire fighter, he is also a community activist, little league coach, and big brother. Tragedy struck when Joel was seriously injured and the entire city of Paterson, New Jersey waited to see if he would survive.

As he recovered from his injuries, Joel was scared that he would not be able to return to the career that he loved. Joel began physical therapy with Samantha Dash. Samantha is young, attractive and strictly work-oriented. Even though she was attracted to the handsome fire fighter, she refused to give in to the heat that was building within her every time he walked into a room.

Make It Hot will make you feel the heat between Joel and Samantha as their relationship goes from patient/client, friends to lovers. As their relationship developed, both characters were forced to make drastic decisions about their careers and about themselves. I enjoyed the first book and found this one to be twice as entertaining. This is a series that should not be passed over and I eagerly wait to read the next story.

Reviewed by: Priscilla C. Johnson
APOOO BookClub

I bought this book to become a little more familiar with Business Contact Manager. I had worked with an older version somewhat and found myself in the position of helping a client set up their BCM Contact database. Being familiar with Outlook advanced features and not considering myself a newbie but rather an intermediate-advanced user, I found this book informative without being too heavy. Just right for what I was looking for which was the ability to customize BCM a little.

Product arrived timely, as advertised in good shape. I would Highly Recommend this seller and if I had need for a product that this seller was advertising via AmaZon, I would purchase again.

I use Outlook 2007 in my business. As a sole proprietor, data accumulates and I wanted a comprehensive program to store various bits of info for future reference. I also wanted to be able to find it easily, sort and create specific customized reports. This book gives me concise instructions that I refer back to regularly in order to accomplish these tasks and and has truly assisted me in becoming more competent with Business Contacts 2007. Well Done!

This book is well written and layed out. It follows an easy to follow format that allows the reader to view screenshots with instruction, allowing interactive use of the book if you have the software installed. Business Contact Manager can be a little overwhelming for novices or those new to outlook. The author bridges this gap by keeping things very simple for the novice but offering more advanced insights to the power users. This is a great reference book to have for BCM until you become proficient with daily use. Highly recommend.

This is without question the best book available for Outlook Business Contact Manager. We had previously purchased two other books on the subject, however they were both difficult to read and reference.

I am so thankful that I found this book. I keep it right on my desk and if I ever have a question, I can quickly and easily find the answer.

It's easy to use, read and extremely easy to reference. It has become the must have resource for everyone in our office. If you are using Outlook Business Contact Manager this book is a must.