Economic-Life Books

Great book. Amazing lessons all customer service oriented businesses should follow or apply. This book provides a positive perspective when dealing with the public.

The ten lessons in this short read are a simple recipe for improving our interactions with others. The author uses real-life examples that we can all relate to. It is a short read that I have shared with several others who all report back that they now frequently think of the lessons in the book when dealing with others.

I liked this book. It was kind of short. But it was easy to read and it had some good points to be made about how to be a productive and happy employee in a company that places a priority on branding its customer service with a postive rating. The book has the following 11 chapters:

0. Introduction
1. Never let Backstage come Onstage
2. "What time is the 3 o'clock parade?" is not a stupid question
3. Little wows add up
4. Have fun with the job no matter how miserable you feel
5. Don't be a customer service robot
6. Pay attention to the details - everything speaks
7. Never ever say: "That's not my job" - And don't even think it
8. Everyone has a customer
9. Figure out what ticks off your customers, and do something about it
10. Take responsibility for your own career
11. Conclusion

I think it is fair to say that the material covered in this book can be categorized as follows:

>>Be a quality control inspector (chapters 1, 6, 7, & 9)
>>Help build a brand for your company's customer service (chapters 3, 5, & 8)
>>Be a people person (Chapter 2)
>>Enjoy your job (chapters 4 & 10)

Since I found the book to be unduly short and almost not qualify to be called a book at all, I think there should have been more chapters that dealt with "Being a People Person" and "Enjoying Your Job." And there probably should have been another chapter thrown in regarding how to brand your customer service efforts.

If you like any of the following books, then you will probably like the instant book I have just reviewed. 4 stars!

"The Nordstrom Way to Customer Service" (ISBN: 9780471702863)
"The Starbucks Experience" (ISBN: 9780071477840)
"The Toyota Way" (ISBN: 9780071392310)
"Good to Great" (ISBN: 9780066620992)
"How to Win Friends & Influence People" (ISBN: 9780671027032)

If you are in leadership and/or wanting to grow within an organization, this is the roadmap for your success. These are practical lessons that, when consistently applied, will yield tremdous growth in all areas of your life.

When families visit Disney World, their attention is focused on the majesty of Cinderella's castle, the cultural experiences available at EPCOT Center, and the kids' eager dash to hug Mickey Mouse as he walks down the Magic Kingdom's Main Street, USA. Guests can forget that Disney World is an intricate corporation employing thousands of people who must pay attention to every detail of the park's operation. Without fanatical focus on customer satisfaction and an organized business model, Disney World could not be the fantasy destination for millions of tourists every year. In his new book, Lessons from the Mouse, Dennis Snow shares his experiences as a former Disney cast member, trainer, and manager. Along the way, he provides readers with wonderful advice that can be applied to any business or organization.

Snow develops each chapter of his book to serve perfectly as a step-by-step guide to improving customer service. Each lesson presented by the author begins with a memorable heading, my favorite being Lesson #3 "What Time is the Three O'Clock Parade? is Not a Stupid Question." (Read the lesson and you will learn that the questioner really wants to know when a parade will reach his particular vantage point.) Snow then dives right into specific examples from personal employment experiences at Disney World. In one chapter, the introductory story may be the way in which Snow delicately shared the bad news that Space Mountain was closed for repairs while another lesson may begin with the reminder he received from a guest to smile when doing his job. Snow also makes a point to take the lesson of each chapter and extend it beyond its Walt Disney World roots. Through the clear layout of bulleted points, Snow shares how his lessons can be applied to airlines, hospitals, sandwich shops and collection agencies. Finally, Snow ends each lesson with a distinct set of questions which members of any organization can discuss in order to apply the key points of the chapter to their specific needs.

Snow has an engaging and conversational tone to his writing. I easily can picture him leading a discussion in an auditorium filled with professionals. Therefore, I was not surprised to learn that Snow maintains a schedule of over one hundred speaking engagements every year. Readers will quickly sense the passion that Snow has for superior customer service and the effect that it can have on the success for any organization. As someone who often laments the lack of common courtesy amongst one another in public settings and the seemingly increasing absence of work ethic in our service industry, I found myself nodding in agreement with each piece of advice made in this book. The lessons should be common-sense essentials for a successful business but, as the author indicates through his examples, a basic discussion of these customer service details is long overdue in both boardrooms and break rooms.

Prospective readers should not be turned off by an assumption that Lessons from the Mouse is simply yet another self-help training manual for those in the business world. While the lessons are undoubtedly important to prospective corporate leaders, Snow's approachable style keeps the context engaging and relevant for any reader. I found myself relating to many scenarios described, if only from the perspective of a customer. Haven't we all gotten frustrated when a cashier cannot be bothered to stop her personal conversation while ringing up your groceries or when we cannot place our trash in a fast food restaurant's bins because they are already overflowing? If you have left the house and interacted with a fellow human who is somehow employed in a service capacity, you will be able to relate to this book. And, perhaps you will be challenged to think about how your own attitude may be affecting the quality of your outcomes.

What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades, it turns out there is plenty to learn. Readers of any professional background will appreciate and enjoy the advice dispensed by Dennis Snow in Lessons from the Mouse. As a consumer, after reading this book I immediately took notice of the level of customer service I received from local businesses and recognized its impact on my overall satisfaction. Concerning my own work, I am now consciously striving to apply every lesson to my communication with clients. I am confident that each reader will find unique ways to use Lessons from a Mouse in their own lives. Whether you are a physician or a mechanic or a cotton candy vendor at Disney World, Mr. Snow's book is filled with relevant material and should be a must-read for employees and leaders in any field.

When my father handed me another self-help book I groaned but reluctantly accepted. To my surprise, the book immediately set itself apart from the rest of the stack on my nighstand right from the first page. This book is an excellent read for anyone, regardless of age or position, who wants to discover more about themselves by answering those tough life questions that we so easily avoid. Once the self-analysis ignition is lit, Dick C. Buxton offers inspiration for the reader through the highly interesting and motivating life stories of 'Eleven Wise Men'. Not only could I relate to these men, it felt as though they where speaking directly to me; guiding the direction of my path with life lessons and challenging me to elevate my goals. I am grateful that this book came to me during a stressful and confusing transitional period. It illuminated the problem areas that I had to deal with before I could move on in my journey. Thanks for the light Mr. Buxton!

The eleven diverse life experiences told in this book shed light on the importance of what must be done to built ones skills and ones business. I could relate to the story's fictional character that ends one job and looks to a new future. I have found this very useful and a rewarding read. I suggest sharing the books "experiences" with your associates and partners as I have.

If you have made it to this page, you MUST buy and read this book.

Lessons in Leadership and Life is a unique book. In the first half, Mr. Buxton weaves a tale of a down-and-out executive trying to search for a new purpose in his life after a corporate layoff. As his mentors help him, we get to hear the insightful advice.

In the second half of the book, Mr. Buxton outlines characteristics of his own mentors and business associates.

Through reading this book, I became more confident in my own ability to leave the corporate world and strike out on my own. Just this month, I launched a new business. With the help of Mr. Buxton, his mentors, and my own advisors, I'm ready to give it a go in my quest for independence.

All of us thirtysomething folks working hard to get ahead in the business world (whatever that means, exactly) know at a gut level that in this turbulent post modern economy, we must be the conscious captains of our own careers, not depending on "the system" to recognize-and reward-our talents. Knowing this, why do so few of us take control of our business lives? Maybe it's because we don't know how.

Enter Dick Buxton's new book, "Lessons in Leadership and Life: Secrets of Eleven Wise Men." Through the fictional character of Ken Wilson, the author tells the story of a young man living everyone's professional nightmare. Suddenly out of a job with a company he had relied on to take care of him and faced with the immediate financial pressures of a mortgage and household, he must figure out what to do next.

What makes this book a page-turner is the secret fear we feel that we are reading a quite possible version of our own future: What if one fine unexpected day, that faithful paycheck stops and our comfortable lives are torn asunder? You want to find out what happens to Ken Wilson because you wonder what would happen to you.

Author Buxton spins a believable tale of his main character's saga, making him neither heroic nor perfect. As any real person would, Ken Wilson makes many mistakes and missteps on his journey to a life more productive, fulfilling and secure than the one interrupted by events beyond his control. Through the help of several "wise men" mentors, he learns key lessons about himself and subsequently sees new doors open to him. It is the story of a professional and personal epiphany, a kind of business person's Celestine Prophecy.

The non-fiction second half of the book contains focused biographies of eleven of Buxton's wise men, which provide real-world validation of the principles and practices advanced in the first half of the book. A notable common thread in the lives of these men is the perpetual cycle of seeking mentoring and later returning the gift by becoming a mentor to others. The reader is also struck by that fact that these men have achieved the rarest of life accomplishments-they are both successful and happy.

While this book has something to offer everyone, it is especially relevant to those in their 30's and 40's-those of us in the uncomfortable spot of facing changing business futures while carrying fixed responsibilities. Upon finishing the book, you can't help but sleep better feeling that Ken Wilson's triumph over his mid-career nightmare belongs--perhaps just a little--to you too.

This book is full of wonderful advice on how to take control of your professional life. It's appropriate for anyone who's ever thought of working for themselves or simply becoming more financially secure and independent. Buxton and his "wise men" offer real insight to the thought process every entrepreneur must go through to break away from corporate dependence. I will read this many times and pick from it the great lessons that fit into my professional - and personal - life.

The man that poetry made stands luminous
on the broken corners of history's suicidal cravings,
he watches splashing in the street
birds cleaning their feathers inside
the crystal flow of words he gave them,

he is a vintage wine now,
traveling with ease over the tongues
of other people's intentions,
he is a quilt
made of one billion black hands
spread like guarantees from a single living God
over the heads of the misbegotten.

The man that poetry made wonders
on which day will he finally recite his soul.
Ask him who his mother is
and he will sing for you memories
of bosom-heavy haikus
filling his mouth with the milk and nectar
of joy neverdying.
Ask about his father
and he will boast about a ballad
that thundered all the way
from Spain to Zaire
bouncing him like a sack full of sonnets
upon his broad whistling shoulders.

This man that poetry made stumbles barefoot
through the city, a huge blue ribbon wrapped
around one big toe, a small pink one tied
to the other, ragged jeans loose
upon free-verse hips, fluorescent eyes blinking
surrealistic kisses of negritude revisited--

To the woman confused
by his lust for peace
he begs "forgive me lovely genius
I was not born as you were born,
my blood was written
by a different kind of coupling."
To the man frustrated
by his lack of animalia
he sang, "Beauty is a thing finer
than exalted fears of actual love."

The man that poetry made sometimes
blows himself to pieces with bombs
made from metaphors, he enjoys watching
the words that shape his life
scatter like golden ashes of imagination
then one by one float back down to earth
covering him with forms and meanings
he never knew existed.
People passing the corner
where he stands luminous and throbbing
rarely see a man at all.
They look at the man that poetry made
and see a public toilet
or a burning bush flaming in the most unlikely place.
Sometimes they see him as a rare jewel
and snatch him up before anyone else
can look. He is always curious riding along
inside the pockets of strangers
wondering how they shall react
when they see him for what he is,
and he reveals, with
love lighting up his every cell
exactly who they are.


by Author-Poet Aberjhani
author of I Made My Boy Out of Poetry
and Encyclopedia of the Harlem Renaissance (Facts on File Library of American History)

This is the most complete writing on Hughes' life. Beautifully written yet very thorough. Arnold Rampersad is probably the most talented biographer alive.

I thought this was a very interesting book. It is VERY well written, I recomend it!

"'The Africans looked at me and would not believe I was a Negro': ...
`You - white man'," they said. Repudiating the idea that he was not one of them,
Hughes asserted "the unity of blacks everywhere." Hughes' choice to embrace
his African-American heritage is a major theme of Rampersad's biography.
Hughes rejected his father's path and the chance to pass, to escape prejudice
and win easy acceptance as a member of Mexican society. Poetic inspiration
came from Harlem, from Jazz, and from anger at prejudice. Despite, or because of
its format, with chapters divided by years, this book made riveting summer reading.
Along the way it introduced me to wonderful poetry in the context of the life:
-----
Mercedes is a jungle-lily in a death house.
Mercedes is a doomed star.
Mercedes is a charnel rose. ... ----
AND:
Passionate, cruel,
Honey-lipped, syphilitic -
That is the South.
And I, who am black, would love her
But she spits in my face . . .

Long before the advent of the 1960's motto of black pride and black beauty, there was Langston Hughes who championed and celebrated black pride and black beauty, both African and black American, at the height racial inequality in the United States.

The two definitive biographies of Langston Hughes are written by Faith Berry, LANGSTON HUGHES: BEFORE AND BEYOND HARLEM, and, the two by Arnold Rampersad's, THE LIFE OF LANGSTON HUGHES VOLS. 1 AND 2. For those able to do it, I would recommend reading Berry's biography first and then DEFINITLY follow it by reading Rampersad two exquisite biographies of Hughes. Reading the two is the only real way to get a complete and accurate picture of Langston Hughes. Both books briefly address Hughes family background which isn't unique to him alone in the black American community as those non-persons of African decent on the outside repeatedly fail to understand. Both books address Hughes' humanity despite of the racism he faced as an extremely confident and proud African-American. Both acknowledge Hughes dislike of those blacks like Toomer ashamed of being black and their African heritage. Both reveal his living through all the moments in early 20th century American history like the Harlem Renaissance and meeting and befriending such figures as Dubois and facing McCarthy on charges of communism while punctuated moments of his life with wanderlust in world travels. Both books address the obstacles and triumphs he faced as being only the second black American to earn a living by writing , the first being Paul Lawrence Dunbar who was also Hughes idol and influence alongside Whitman and Sandburg. Both books take care to explain how Hughes relationships with his parents and grandmother may have shadowed his other relationships in terms of his race pride and the half hearted and insincere assignations with women he was linked to.

Where the two books differ is in discussing Hughes being gay. Berry appears unbridled by prejudice in acknowledging use as gay. Rampersad, a conservative black scholar and now part executor of the Hughes estate, is too eagerly fulsome in his attempts to deny Hughes being gay along with the coded references Hughes used to describe his affections for black men in poems which are similar to those used by Whitman in describing his same sex interest. This dangerously borders the homophobic line. (** READ the recent appendix in Rampersad biography where he rightfully takes issue with being called homophobic by his critics.**) This has been the chief criticism by many of Rampersad two biographies of Hughes. The great irony is that Rampersad actually confirms Hughes being gay by indicating the price Hughes would have paid if he was openly identified as gay at the wrong time in history (even in some circles of the black community today for that matter). Plus, in volume 2 of the LIFE OF HUGHES, Rampersad is less virulent in denying Hughes being gay and pretty much comes close to acknowledging him being gay but holds back for reasons of
his own.

Moreover, Berry discusses Hughes in a straight foreword manner. Rampersad biography is almost lyrical in its historical documentation of Hughes life like a number of biographies being written these days by certain scholars. Rampersad goes into great psychological analysis of Hughes and barring certain before mentioned instances gets it right.

I think I've mentioned the pizza example about a hundred times since I read this book almost 10 years ago. Peppers is great at giving you real-world examples about how to better serve your target customer -- and thereby increase your sales. A classic.

with Don you will live the real life of sales and marketing, Mr. Don will show you the pitch life in sales & marketing , he will teach you what every business man is fear of and how to get out this pitch in your life. engoy reading ., and every time say life"s pitch then i will buy

In Life's a Pitch, then you buy, Don educates you on his experiences. The more you read, the more you learn on dealing with similar situations in your own field. It is a quick read and a must read

Don Peppers has provided an extremely useful tool for those in the Advertising business (and any kind of business). Life's a Pitch... is very informative and entertaining, as if Don himself was engaged in a personal conversation with the reader. I liked his style, as much as his content. This book is a must for anyone who works in business, especially in sales. I especially liked his chapter on presentations. Wether you are a student, a beginner or a pro, you should read Life's a Pitch... for useful and insightful information.

This 256-page book by marketing guru Don Peppers is a jewel -- as the president of a public relations agency myself, I've read it three times word-for-word, drawing new inspiration (and hope) with each reading. His four chapters on Prospecting for New Business, particularly chapter 23 on "Prospect Management," would be invaluable for any salesperson -- and judging from the ham-handed salespeople who call on me, woefully few have read the subtle lessons of "Life's A Pitch"! Peppers' story of relentlessly pursuing the Reebok account for his ad agency, Levine Huntley, is a hoot. Next to Neil Flett's "Pitch Doctor," this is easily the best book on agency new business available. Bravo!

If you've ever worked for a company run by idiots, this book is for you. Not only is this novel well written and a page-turner, it will leave your sides hurting from laughing so hard.

In 1969, we had The Peter Principle which, as you recall, states: "In a Hierarchy Every Employee Tends to Rise to His Level of Incompetence." In 2003, Augustus Gump took The Peter Principle, threw in some Dilbert, added a large dose of corporate and government bureaucracy, and turned the whole thing into The Management Secrets of T. John Dick.

This book is a modern classic, a truly excellent first novel by a man who obviously knows the reality of corporate life.

This book properly skewers the daily functions of a typical
corporate executive...several laughs in every page. Told through the inner thoughts of an overpaid, self-important Marketing Manager, it should be required reading for every executive in Corporate America.
If you like Mark Twain and Monty Python, you'll like this book! Truly deserving of much wider recognition!

This book is the prose equivalent of the cartoon strip Dilbert. All the characters are there - the clueless boss, the lazy and dishonest employee and the hardworking employee who never seems to get any support. We're only missing Dogbert. Anyone who has ever worked in Manufacturing will find many of the situations truly hilarious.

This was a very funny and witty book. I found myself laughing out loud at some of the situations when I read them, and laughing even harder hours later when I had a chance to digest them. I look forward to the next book from this author.

There are some parts of this book which are laugh-out-loud funny. The rest of it will have you rolling. It is definitely recommended for those with a sardonic sense of humour. I, for one, can recognize some of my fellow co-workers (past and present) in the character of T. John Dick. Worst of all, I think we share some traits.
I gave it as a gift to some of my colleagues and they all loved it.
Don't hesitate - you won't regret it.

"The Management Secrets of T. John Dick" is a thoroughly enjoyable book. I found myself laughing out loud on several occasions, as well as wincing in recognition at the kind of incompetence only too familiar to anyone who has ever worked in any kind of company environment. What really makes you chuckle is the character of T. J. himself. No matter what mayhem he causes, it's never his fault - sound like anyone you know?
The book gets more and more enjoyable, the further you get into it, as T. J. somehow finds increasingly elaborate and and ridiculous ways to make a complete chump of himself, culminating in a truly hilarious round of golf with the Company President, during which a bizarre chain of events lead to a fire in our hero's pants.
Although they are always seen through the filter of T. J.'s unique view of the universe of which he forms the center, other characters too are interesting and fun, especially Ronnie, T. J.'s laconic nemesis, Hans, the ebullient German acting President of the company, and Grace, T.J.'s less than devoted wife, who puts up a spirited and entirely successful resistance to all his attempts to apply his management techniques to his marriage.
The novel is very cleverly and stylishly written. The author does a wonderful job of lettting T.J. expose his own absurdity, while believing he is painting a heroic self-portrait. In summary - a very funny book and a great read.

Havent read it but comes highly recommended.

This book is worth its weight in gold -for any newcomer to the business world. Its a small book full of priceless advice and suggestions about life, people and business. I have bought 2 copies. One for me, and one to give to my son when he will be ready for it!

This book is advice a father ( the author) gave his son over the years of his upbringing. My father was never much of a talker, so when I first read this book in college, it explained alot of things I wish he had been able to tell me about. Now that I am having my own kids, I want to read it again so I be a great father too. This is a book you will keep and hand down (if you can find it) !

My father, a successful businessman, has long advised me and my sons to read this short but very worthwhile book. I have finally done so and have had my 17 year old read it. I highly recommend it for its common sense approach to the problems and opportunities which young people face

I bought this book in the mid 80's and I loved from the first page to the last.It contains letters of Advice from a father to a his son covering every aspect of life.Almost 15 years and belive it or not i still keep it next to my bed and read a letter or two every evening.Great staff and i sincerely recomed it.

This book contains many essential elements of human phychology. It also tell you how to implement those elements in everyday life. Communication is only one aspect. The book deserve good marks.

I've been on the speaking circuit for nearly 30 years and I still find invaluable nuggets of wisdom from Ty Boyd's THE MILLION DOLLAR TOOLBOX. If communication is the lubricant of relationships, then Ty has the oil can! I'd recommend this book to anyone who wants to get your thoughts across ... to your boss, your kids or your lover. Imagine $1,000,000.00 worth of tools for just a few bucks!

I've been a follower of Ty Boyd for decades. From his days as a radio and TV commentator to his presidency of the National Speakers Association and founder of the Excellence In Speaking Institute, I've watched his wisdom grow. And I've benefitted from it personally. Ty shares in this book the accumulated wisdom of thousands of speaking engagements and his involvement at the leadership level of many organizations. Become a Ty Boyd follower like I have, your own life will be richer because of it.

Being able to communicate effectively is the most important skill set we can possess. For the past four years, I have been an avid student of professional speaking skill's education. During this time, I have read over 30 books on public speaking and communication. If I had to recommend just one book on the subject of communication it would be Ty Boyd's "The Million Dollar Toolbox." Because as Ty says, "Words well spoken, makes of us giants."

Communication...Mr. Boyd reminds me just how important this subject really is and that I have room for improvement. His understanding and ability to teach his proven methods through his writing is superb.
The most impressive characteristic of the book to me was Mr. Boyd's enthusiasm for his message that drips from the book, and how his enthusiasm transferred to me. I found myself very motivated to take action and following his suggestions. Powerful stuff!

Having never taken a course in computer-based dynamic modeling, this text proved to be an excellent introduction to the topic - and then some. The opening chapter clearly explains the reasons modeling is so important in our complex world, and subsequent chapters in the opening section walk the student through the basic processes of using STELLA and MADONNA to explore dynamic biological systems. (The text is supplied with a run-time version of STELLA.) Later sections build students' modeling skills by adding layers of complexity as a wide variety of biological questions are examined.

The presentation style permits exploration of so many topics by first presenting the basic elements of a model and then guiding the eager student to adjust the model to answer additional questions. Thus, the text truly has something to offer anyone interested in biological systems. Furthermore, it is not necessary to study the chapters in order. Yet the text is carefully woven with analogies so that the skills and knowledge gained from one chapter's model can easily be directed to building and solving those in other chapters.

I also found the text easy to follow during lectures. As the models were presented in class, the equations and the figures in the text - both models and graphs - allowed me to focus my attention on the discussion rather than on getting the "pictures" down in my notes. The text contains plenty of white space around equations and figures so that the student can simply take notes directly onto the pages. One of the most useful features in each chapter is the box showing the equations "in the basement" of STELLA that drive the model. The text is definitely a learning tool, not simply a book to be read but not used.

"Modeling Dynamic Biological Systems" is a text that will be kept close to my computer and pulled from the shelf often. The systems thinking and independent learning encouraged by this book will be very useful as I complete my education and move into my new career.

I have used this book to learn dynamic modeling both as part of a class and in research work. This is an excellent book for beginners and professional modelers alike. The book uses STELLA, an iconographic modeling software, as the platform for learning. However, the knowledge gained through the book and the software is based on more general modeling philosophies that can be applied using other modeling software or programming languages as well. The approach used here is to learn by hands-on training through examples. One does not need to study a lot of theories to start developing models; rather the theories and principles evolve through the modeling exercises. It is not required, though advisable, to purchase the software to go through the examples as the book comes with a run-time version of STELLA.

Another aspect of the book that I found to be interesting is that after going through the initial few chapters, the rest of the book can be studied in any order. It includes a host of examples from various areas of biological sciences and it is possible to focus on one's area of interest - be it population dynamics, genetics, environmental pollution or epidemics. It gives a fair introduction to spatially dynamic modeling as well. I must also mention that one does not need to be a biologist to use this book. I have had friends with economics and engineering backgrounds who used this book to learn dynamic modeling.

One of the most important strengths of this book is that it is easy enough to be accessible to people from a wide range of disciplines and at the same time advanced enough to expose the user to moderate to highly complex modeling challenges. I strongly recommend this book to academics who are teaching dynamic modeling and anyone else who is involved in research that include dynamic processes and interactions. This book teaches dynamic modeling as a versatile tool - so much so that I even used it (for fun) to model my personal finances!

I suggest that the reader take a systematic approach to study this book while sitting in front of the computer and doing the examples as you go along. This will maximize the learning from this book. This is certainly one of the most practical books on modeling that I have come across.

The increasing interconnectedness and complexity of ecological and biological systems is undoubtedly increasing the potential environmental consequences of our decisions. Thus the growing importance of improving our understanding of the characteristics and internal relationships that govern the system's behavior. Hannon and Ruth clearly illustrate how we can think about problems from a `dynamic systems' perspective, and how we can use technical programs to apply this new way of thinking as a tool to model biological systems. They present the means to build a greater understanding of the phenomena we see, the context of the problems that confront us, and the potential and expected effects of any interventions we may make.

Like the book's theoretical foundations, the modeling software used is both user-friendly for easy up-take by beginners, and sufficiently powerful for those at a more advanced level needing a robust software package. The reader is actively guided through the model development, simulation and interpretation process. This learning by participation and experience increases the readers understanding of the wide variety of contexts in which modeling techniques can be applied, and how to apply them.

Those interested in biological issues will find this valuable from the practical biological examples that are used, and the novel approach in which these issues are addressed. These range from spatial and population dynamics, to models of organisms, genetic movements and physical systems.

Further, the clarity of writing, and the familiarity of the examples and problems addressed, makes this an enjoyable educational experience for all people interested in developing a new perspective of the environment in which they live and work.

Perhaps most importantly, the analogical strength of the techniques used and models developed is such that researchers in all fields of academia, from economics to sociology, will benefit from it. It challenges us to re-examine how we define the problems we seek to solve, and to discipline our existing conceptualization of systems. It presents us with tools that challenge, yet compliment and strengthen traditional scientific approaches.

Modeling Dynamic Biological Systems is a wonderful book for students and researchers interested in learning about dynamic modeling. I used this book in the first class I took dealing with dynamic modeling and found it very easy to understand and follow. The basic design of the book is to introduce the basic concepts of dynamic modeling and how to get started designing models in STELLA. Descriptions for designing models and the example models are based on STELLA modeling software, an intuitive iconographic program that allows even non-technical readers to begin modeling quickly. After the introduction to dynamic modeling the book is divided up into parts based on different areas of biology: Physical and Biochemical Models, Genetics Models, Models of Organisms, Single Population Models, Multiple Population Models, and Catastrophe and Self-Organization. In each of these parts there are a number of models dealing with different issues. The models are clearly explained and both the iconographic diagram and the equations are given so users can create the example models from the book or check their own work.

This book is a great resource for both novice and experienced modelers. Biologists from all areas will find this useful if they are interested in learning about dynamic modeling. Even if one's area of interest is not exactly one of the areas focused on in the book, the skills and basic method of dynamic modeling will be learned and the reader can then apply these to their area of interest. I highly recommend this book to anyone interested in dynamic modeling, even non-biologists. With its great examples and clear explanations this makes a great resource for learning about dynamic modeling.

This book is a concise, effective introduction to dynamic systems modeling
and how it can be used to provide insight to biological problems. The use
of dynamic modeling is demonstrated through example models, a new model
each chapter. The authors walk the reader/student through each model and
then make suggestions as to how it can be further exploited for greater
understanding of the problem. The greatest aspect of this book lies in
its demystification of computer modeling in general and shows that any
person, no matter their quantitative skills, can effectively model a
system by adhering to certain fundamentals. The models that are provided
range from ecosystems to individual cells, espousing a 'systems' approach
to every level of biology. Overall, this book is easy to understand; providing a mental tool by which one can bring greater clarity to complex, dynamic problems.

You will not find a more readable book on personal finance. The book is organized into numerous short stories you can read in 5 to 10 minutes and covers all the most important things you need to know about money. This is a great book for the novice investor.

This book tells you the honest and SIMPLE truths about money and how to make it grow. Anyone regardless of age, income, etc. can follow this advice if you really know what you want. This is not just a book about money (though mostly it is), it is also about making the best out of life. It is an easy, enjoyable read... and one of the best investments you can make! As a single, 30-something mom who is just starting to think about retirement (funds) I am now designing a financial plan for myself and my son's future. Thanks Jim Jorgensen... for ever word!

This book tells you the honest and SIMPLE truths about money and how to make it grow. Anyone regardless of age, income, etc. can follow this advice if you really know what you want. This is not just a book about money (though mostly it is), it is also about making the best out of life. It is an easy, enjoyable read... and one of the best investments you can make! As a single, 30-something mom who is just starting to think about retirement (funds) I am now designing a financial plan for myself and my son's future. Thanks Jim Jorgensen... for ever word!

This book tells you the honest and SIMPLE truths about money and how to make it grow. Anyone regardless of age, income, etc. can follow this advice if you really know what you want. This is not just a book about money (though mostly it is), it is also about making the best out of life. It is an easy, enjoyable read... and one of the best investments you can make! As a single, 30-something mom who is just starting to think about retirement (funds) I am now designing a financial plan for myself and my son's future. Thanks Jim Jorgensen... for ever word!

This was one of the best books and easiest to understand on how to save and invest money. It was written in language that was easy to comprehend. Anyone who wants to learn how to save for retirement should read this book

This book, which I'm told is now out of print, is probably one of the more influential works on leadership that I've read. It's not the standard read, but Gelb has a lot more fun as he intertwines the analogy of juggling with quotes, poetry and his themes (like letting your work play, and embracing your mistakes). This book was recommended to me by one of the best motivators in DI sports (his entire team reads it) and it quickly became one of my favorites.

If only I could have started my life with the wisdom in this magnificent book!

This important book by the best-selling author of "How to Think Like Leonardo Da Vinci" has many virtues, but its shining achievement is to introduce the reader to a "mistake-positive" way of life and being. In the time since reading it, I am finding myself transforming, in very positive ways, how I approach life, and how I interpret and experience myself and others. Increasing energy, enthusiasm, openness, and resilience to the challenges of life are a few of the benefits that have begun to manifest themselves. My personal and professional relationships are improving. I feel more alive and excited about my future than I have in years. While perfectionism has advantages, it also has many disadvantages-it can hold one back from full participation in life, and it can interfere with one's resilience in bouncing back from failures. This book is excellent medicine for perfectionists.

Michael Gelb is a pioneer in the fields of accelerated learning, creative thinking, and leadership development, and President of High Performance Learning, which he founded thirty years ago. In "More Balls Than Hands" (This title often generates laughs when I mention it to women!) Michael masterfully brings to life five principles of high performance learning and living:

1. Create a clear vision of what you want, and then keep comparing your vision with reality, thus stimulating your brain's natural success mechanism to bring reality in line with your vision.
2. Transform your attitude toward mistakes and failure, thereby liberating tremendous energy and enthusiasm for learning and growth.
3. Unleash your natural genius through the power of play.
4. Achieve more with less effort by cultivating relaxed concentration.
5. Develop your coaching skills so you can bring out the best in people at work and at home.

Throughout the book he ties all these themes together with the powerful metaphor of juggling. As he says at the end of the book:
"The juggling metaphor can serve as an inspiring reminder of the secret of life. Is there one word that expresses that secret? Yes. The word is *balance*."

This book is about much more than learning and juggling the demands of today's world. It is about the secret of life-how to live well and wisely, how to create the lives and world we want, written by someone who lives what he speaks. The book is a true education, a treasure trove of wisdom, rich with colorful, compelling examples and illustrations. A sheer pleasure to read!

The best and most useful part of this book comes near the end, where author Michael J. Gelb gets down to basics and offers instructions on how to juggle. The first part of the book consists of a series of exhortations and homilies about the advisability of relaxing, letting yourself make mistakes, practicing to be perfect and other personal attitude guidance. Those who thirst for such encouragement will find the first part of this book a godsend. It includes quotations from Lao Tse, Vince Lombardi and Leonardo da Vinci. All of the advice is highly meritorious, even the advice that you ought to take a break or two every day to juggle. That looks like fun whether you favor New Age nostrums or not. We recommend this book to anyone who must multi-task. Even if juggling doesn't smooth out your work life, at least it will help you relax.

Michael Gelb has captured the metaphor of the millennium in juggling. It is something that jugglers and non-jugglers alike can relate to at a gut level, because most of us have anything but time on our hands. A single issue of the New York Times is said to contain more information than the average person in the Middle Ages was exposed to in a lifetime. And it just starts there. MORE BALLS THAN HANDS gives you more than just the metaphor, but stories and testimonials from the workplace, as well as practical coaching on how to juggle. The book is readable and doable, and can be enjoyed on many levels. The only thing that could make it even better would be illustrations for the tips on the advanced juggling beyond 3 balls. ...

Every time I read one of Michael's books, I feel inspired for greatness, and this book is no exception. Michael has a gift of taking things that are familiar and looking at and applying them in unique ways. In this book, Michael talks about the importance of creating mistakes in a safe environment and using them to accelerate learning to become a better leader, coach, parent, or person. He makes it feel safe to venture out into new territory by teaching that success means pursuing your goals and dreams with much childlike passion that success and failure become irrelevant. I especially love how he frames examples throughout the book with expert quotes that provide meaningful and often thought-provoking context. The quote by Dr. Glenn Doman, Institute for the Achievement of Human Potential, provoked a great family discussion about how important it is for a child to view learning as fun and the positive impact a person can have to help inspire that belief. In the last section of the book, Michael takes a unique approach to teaching juggling, in which he applies all the principles in the book. I never would have thought that dropping balls on purpose would help me learn to juggle, but it did. And it gave me a new confidence that I can do anything!