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Thorough, honest, and well executed...
Must Read for Anyone in Business
Made MY Customer's happy!This book is it!
This book should be called "How to please your customer and save money while doing it."
After reading the first three chapters, I decided to put the material to the test and begin some of the work suggested in the book. The results were nothing short of amazing. Using the pre-made templates, and what I learned on building an effective organization, I was quickly able to make small changes within my organization that had HUGE impacts.
Our customer satisfaction ratings went up by over 25% in a MONTH, and we've saved enough money to hire new people. Not bad for an economy that is suffering so badly, I'd say.
I also like Robert's writing style. It's easy to read, and it is assuring to know that there is a "real person" behind this work, whose faced similar business problems and found a way to overcome them.
I'll also mention that we considering hiring a Six Sigma consultant and narrowly averted the disaster that surely would have followed. Six Sigma sounds like a good way for improving a business UNTIL you read this book. Now that I understand what Six Sigma REALLY is, I won't even consider them in the future or other consultants that can't explain to me what it is that they are going to deliver for my business.
This is my kind of book. Easy to understand, practical to use, and results right away. I highly recommend it.

Used price: $10.99
Ever wondered why his tongue is always sticking out in that oh-so-elegant manner? Turns out he wore his teeth down from chewing too much as a puppy. You'll be relieved to learn that Frazier isn't really a dog hater--he gets along just fine with Eddie off-screen, and apparently his breath smells like popcorn. We won't spoil the rest of it for you--if you want to learn about the inspiration for that continual stare, or just what flavor of dog biscuits he's partial to, you'll just have to read it yourself! --Jill Lightner

Endearing, enlightening, totally charming!
Too Funny!
I LOVED THIS BOOK!
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A remarkable life, lived fully and with humor . . .I felt uplifted as I read about Sherman-Jones' experiences, even by the parts that must have been difficult for her to live through, and surely difficult to write about so bravely. Because of her willingness to share her life so openly in the pages of this book, at times I felt that I was right there, in story with her.
Well, perhaps not while she was wrestling the midget in the pool of Jell-O. :-) But the ability to connect with the reader, and make the story seem, at times, like the reader's own, is the mark of an excellent writer. Sherman-Jones' mastery of this important benchmark makes me eager to see the next book by this first-time author.
My Life as a Gay Man in a Straight Woman's Body
My Life as a Gay Man in a Straight Woman's BodyJill Duval
Publisher, New Mexico WOMAN


A well written, great adventure bookThis is truly a great book, full of the amazing adventures of an incredible explorer. You have to admire Hedin's determination and stubborness, although sometimes I wonder about his planning. It seems like every trip all his animals die, and the men are on the verge of starvation. And as for his trips in the desert, I would have thought the concept of "take some extra water" would have occured at some point!
Hedin is a fine writer, and his descriptions are not only accessible to the average reader, but often quite poetic as well.
Nevertheless, I only reluctantly give this a full 5 stars, because I feel that National Geographic missed a great opportunity to make this an almost perfect book, and it wouldn't have been that difficult to do. As a previous reviewer mentioned, some good maps could have helped. There's almost no excuse for NG not to have included some decent maps of Central Asia in their edition. Furthermore, one tends to forget (although Hedin mentions in the text), that he also took photographs on many of his travels. These might have been included as well. (To see some, refer to the Photos section of the website of the Sven Hedin Foundation, "http://www.etnografiska.se/hedinweb/htmsidor/organi.htm"). Aside from the simplistic drawings that are included, Hedin also did many detailed sketches and potraits on his travels. Now one can assume that none of these were included in the original, and this is only a reprint, but nevertheless, it is a missed opportunity. The introductory chapter by A.Brandt also adds little insight, and might as well have been left out as well.
However, despite the lost opportunities, this book is highly recommended.
An Adventure Story Like No OtherBut most of all, this is an adventure story that is just plain fun to read.
A suggestion to readers who are not very familiar with the geography of central Asia would be to have on hand some good maps as the ones Hedin draws are quite limited and often fail to give the perspective that may be desireable.
The best travel book I have read too.
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My Year As an Alaskan Bush Pilot
Just Like Being There - Only Safer and FunnierPerhaps what I liked best, though, was the author's dry sense of humor and wit - understating hilarious hijinx and describing the quirks of the native Alaskans, their oil-soaked fish diet, and their own low key humor. It made me long for a return of "Northern Exposure" to TV!
This is a great story... made better because it's all true. I'm sure I'd enjoy flying with the author(and I'll show more respect toward commuter aircraft pilots!) Bob Brantner has great potential as a writer and I'll look forward to his next effort. Well done!
JTM
A great taste of what it feels like to live in the Alaskan BWell written for any age group. A must read for potential pilots.

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The WWII version of the Civil War's Private Snedenexperiences in journals and illustrations. The printing of "Not as Briefed" is excellent and Washington State University Press has done an incredible job. One can read 50 to 100 books a year, but it is only every 2 or 3 years that one finds a real gem. "Not as Briefed" is one of those gems. It is a simple and humble recounting of a remarkable life. Kudos to WSU Press and the family of Ross Greening for publishing such an historical treasure.
A Fascinating World War II biographyHer uncle, Ross Greening, was #11 on the Doolittle Raid. After surviving that assignment, we was transferred to the North African/Italian theater of operations where his B-26 was shot down and his story of evasion and escape from the enemy is what makes Hollywood Movies but don't wait for this to be made into a movie. It is too long and detailed for Hollywood but is a heck of a page turner. It is well written and reads like a novel. But as you read, remember this isn't fiction. This stuff really happened.
Greening was an art major from Washington State U and uses these skills throughout the book with hundreds of illustrations of the events of this story.
If you are at all interested in the human side of war, you will love this one.
Not As Briefed
Used price: $89.95

I thought I was traveling "Full Circle"This book has strong emotional elements as well. The emotions of love, lust, and guilt are woven into the fabric of this book. The author lets you peer into a window of his inner thoughts and feelings exposing the authors mental anguish over falling in love overseas, having impure thoughts and deeds all while being married to another woman back in the United States. You get a sense the author regrets not having allowed his heart to fully take him wherever it would have led him. The author effectively conveys the pain of having loved and lost, emotions most readers can identify with.
One thing that strikes you as you read this book is this is the real story of the real experiences of a medical doctor assigned to a fighter group in WWII. This book is in diary form and you get all the specifics be they good, bad, or mundane but you can bet you will have a good feel for what WWII was really like for many servicemen after traveling with the author for his 2 year tour of duty. Also note that this book is not designed to give the big picture. You find personal experiences and day to day life in this book, not geopolitical pontificating.
One last thing that struck me even before the author stated as much was the shear magnitude of the loss of life in just his corner of WWII. One man comes, one man goes and on and on until even the reader becomes numb to it all. I don't know if the author intended that or not but the book effectively made that important point.
If you are from the baby boom generation., generation X, or generation Y, you should take the time to learn what sacrifices our fathers and grandfathers generation made to stop Hitler and facism and secure our freedom. This book will certainly put you on your way to a better understanding of daily life for many in the war to end all wars.
Love and War in Historic ClimesA noteworthy contribution to the history of World War II and a tribute to the 33rd Fighter Group.
THE HUMANITY AND THE CRUELITY OF WAR IN ONE BOOK!!

The issue was revolution not missilesThe book details events surrounding what is widely known as the Cuba Missile Crisis, when the US administration led by President John. F. Kennedy pushed the world to the edge of nuclear war in an effort to overthrow Cuba's revolutionary government.
A year before the events in question, Cuban armed forces defeated an invasion by a counterrevolutionary force trained and armed to the teeth by Washington at the Bay of Pigs. Realising that direct US military invasion of Cuba was their only viable option, Washington began to lay the groundwork for such an action. In turn, Cuba began preparations to defend the first free territory of Americas, which included accepting a Soviet proposal to deploy missiles on the island.
After a period of negotiations between Washington and Moscow, Soviet Premier Nikita Khruschev agreed to withdraw the missiles without consulting the Cuban leadership. A week after the announcement Washington sent UN secretary general U Thant to Cuba demanding that UN "inspectors" be allowed to "supervise" the withdrawal of the missiles.
"Anyone who tries to inspect Cuba had better arrive in full combat gear!" was Fidel Castro the Cuban Prime Minister's reply.
As Cuban author Tomás Diez Acosta so amply illustrates throughout the book, there was no bluff in Castro's words. It was based in the confidence the Cuban leadership had in the hundreds of thousands Cuban workers and farmers in and out of uniform mobilised and trained - ready to defend their country.
As the book explains, this is the central reason why Washington was forced to back off from its invasion plans.
The Cuban People Then As Now Make The Empire
How to stop weapons of mass destruction: a true story
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GrandMother's Gift
This is a must read to understand why to love The Earth.
A must read for seekers of the Truth

The Bible Comes Alive
More Than Meets the Ear
A MUST HAVE
Bob has a great talent for simplifying the complex, a hard-to-find talent amongst consultants. His proven record and examples are a rare find among business books. Take a look around the business topics here on Amazon.com and you'll find many books written by leaders who eventually stomped their companies and/or their employees into the ground. OR - you'll find books written in theory, but never delivered on in an actual business.
Bob's refreshing book shows his experience, knowledge of the complex balance of employee leadership, intellectual talent, knowledge management, systems, and process management. Being good at any ONE thing may get you to the top... but you need to know how to balance all to keep there. Bob understands this.
This book will save you time and expense. For once, a book with a Return on Investment!